Refund and Returns Policy – Backwoods Cigars in Canada

At Backwood Cigars Org, we strive to provide our customers with the best shopping experience. If you’re not satisfied with your Backwoods Cigars order, please review our Refund and Returns Policy below.

1. Returns Eligibility

We accept returns on Backwoods Cigars only if the product is damaged or defective upon arrival. Due to the nature of the product, used cigars or opened packages are non-returnable.

2. Return Process

• Contact Us: If you received a damaged or defective product, please contact us within 7 days of receiving your order.

• Return Authorization: We’ll provide you with a return authorization and instructions on how to return the product.

3. Refunds

• Once your return is received and inspected, we’ll issue a refund to the original payment method within 5-7 business days.

• Refunds will only be issued for products that are deemed defective or damaged upon arrival. Shipping fees are non-refundable.

4. Exchanges

We do not offer exchanges on Backwoods Cigars due to their perishable nature. If your product is damaged, we will issue a refund as per the process outlined above.

5. Shipping Costs

• You are responsible for the return shipping costs, except in cases where the product was damaged or defective.

• For exchanges or returns, we recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

6. Order Cancellations

Orders can be canceled only if they have not yet been processed or shipped. If you wish to cancel an order, please contact us as soon as possible.

7. Contact Us

For any questions or concerns regarding your return or refund, please contact our customer service team:

• Email: admin@buybackwoodcigars.org

• Phone: 250-920-6319